Tax & Customs Charges

 

For goods destined for countries other than Hong Kong, customers are responsible for the duties, import tax, goods and services tax, value added tax (VAT) and other import sales tax. These charges are imposed by the destined countries and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country's customs service if you need more information.

 

Modifying or Cancelling Orders

 

To provide the best customer service, orders are packed and dispatched ASAP. We cannot cancel or modify an order or delivery information once it has been dispatched. However, if you contact us at office hours after making the purchase we will do our very best to accommodate your changes.

 

Disclaimers

 

Novo Digital is not liable for any claims or loses incurred by the customer due to items being unavailable, orders being late shipped, incorrect items being shipped, items delivered damaged or items lost in transit. By using our website and services you abide by these trading terms.

 

*Novo Digital reserves the right to update its shipping policy at its sole discretion without prior notice.

**For special requested shipping services such as insurance, please contact us at office hours.